The Leadership

Founded in 1999 by customer experience author and Customer Experience Professionals Association (CXPA) Expert Panel member Jim Rembach, Beyond Morale is growing by helping organizations to create purposeful, emotionally intelligent cultures that drive value, reduce costs and build competitive advantages. The company specializes in strategic consulting services, leadership and employee development, coaching, training, and education. Beyond Morale has developed proprietary methods for analyzing and developing greater customer experiences by increasing skills in emotional intelligence, relationship analytics, customer experience, employee engagement, leadership, and the science of influence. Our methods are unique in that they result in a more customer-centric culture yet have been developed over the past several decades. We focus one the scientific yet practical approach to improving human well-being and building a greater purpose in the workplace. Dating back almost 30 years, our psychologist-developed methods continue to deliver on creating more collaborative work environments that remove the barriers between management, staff, and customers. This vital effect has meant the difference between extinction and being an industry leader for numerous organizations like Cross Keys Homes, Pepsi, Sony, and AstraZeneca. We invented the Servant Teamwork® leadership model which is an advancement on the Servant Leadership model created by Robert Greenleaf in the mid-twentieth century and made publicly popular by such authors as Stephen Covey, Ken Blanchard, and Spencer Johnson. Servant Teamwork is for the modern workplace. If you want improved trust, teamwork, and a values-based culture faster, everyone has to be involved, not just leaders. Servant Teamwork is designed to get EVERYONE to participate, from the bottom-up. If your goal is to dramatically improve the impact of leadership, the effectiveness of teams, the quality of work life and deliver greater customer experiences (and have it stick), then our approach is what you want. Why? Because it's unlike everything else.