Confero

Confero, Inc. is a national customer experience measurement firm dedicated to helping clients provide outstanding service to their customers. The firm offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs. Serving all of the United States and Canada, Confero utilizes more than 180,000 independently-contracted mystery shoppers who provide accurate, objective feedback to help companies identify competitive opportunities and increase customer service accountability throughout their organizations. Confero is accredited by the Better Business Bureau (BBB) and its CEO, Elaine Buxton, currently serves as Chair of the Board of Directors of the Better Business Bureau Serving Eastern North Carolina. The firm is 90% female owned, with 71% female management.