ENERCALC

ENERCALC is committed to providing customers with quality technical support for our software products. Because the software is of a highly technical nature, technical support questions tend to be more involved in resolution because of the mathematical investigations, code referencing, and common building practices involved in structural engineering design. We have worked to review our 20 years of software development experience to identify major areas of questions that users experience and have developed a strategy that maximizes 24-hour availability of solutions to our worldwide users. Assistance divided as follows: 60 Day Start-Up Support For 60 days following your purchase of a new software package we want to make sure you're off to a smooth and successful start with your new investment. Remember that your purchase is back by a 60 day money back satisfaction period. If you are not satisfied just call our business office at (800) 424-2252 and request a "Return Authorization Code". To receive technical support simply call or fax Technical Support, include your software registration number and your detailed question. During this time you can also use our Web based technical support document system and fax-back document service.