Idiomatic, Inc.

idiomatic is voice of customer in a box, used by companies such as pinterest, instacart, and hubspot. it can be used to build a voice of customer program or to look into automating an existing program. with idiomatic, customer feedback analysis can power the voc to make changes that actually improve your customer experience. idiomatic: -ingests your customer feedback from every data source. -automatically classifies the feedback so you don’t have to read every comment. -prioritizes feedback so you can focus on what matters. -summarizes and communicates that feedback to the parties who matter. the solution aims to eliminate manual deep dives. idiomatic pre-tags tickets for customer service routing. the customer feedback data types analyzed include helpdesk, surveys, app reviews, product reviews, social media, and forum/communities. the biggest drawback we hear about other customer feedback analytics software is that they are based on large language models or natural language proces