Jamestown BPU

The Jamestown Board of Public Utilities (BPU) announces a new automated call system which provides customers with the convenience of paying utility bills by telephone. The system becomes operational on October 17, 2016. The automated telephone system provides customers 24-hour access to their account information. Customers may make payments over the phone, utilizing credit cards, debit cards and e-checks, a service that previously could only be made online. Callers may make payments, check account balances and inquire about consumption history on the phone without having to speak with a customer service representative. At the same time, customers have the opportunity to speak to a BPU employee, if preferred, at any time during a call that is made within regular business hours. The phone system provides both English and Spanish options. The telephone system works with landline and cellular phones. In the future, the BPU plans to utilize the system to place automatic courtesy calls to customers for scheduled outages, onsite service appointment reminders and disconnect warning calls. As the utility works to update its Geographic Information System (GIS), the BPU hopes to soon have the ability to notify customers automatically of our awareness of power outages. "The BPU is pleased to furnish this convenience to our customers," states BPU General Manager David L. Leathers. "We encourage our residents to utilize this service, in addition to our online payment services and drop-box options. It is our hope that our new telephone service will help prevent long lines in our Customer Service lobby and provide customers with another information sharing tool and an easier payment alternative." To reach the automatic call system, customers may dial 661-1660, select option 3 and follow the prompts.