Workflow Concepts

Workflow Concepts is a company staffed with Contact Center Professionals with experience in designing, staffing, managing and operating call centers for over 20 years. We are Contact Center Professionals first, technologists second. We know what the customer needs and wants. We know what it's like to be an Agent, a Supervisor, a Call Center Manager and we know the needs of the callers. We know how important it is to over-serve the caller, answer the questions properly on the first call and to get it done as efficiently as possible. We know how to read reports, make adjustments and make changes quickly to adapt to the dynamic nature of the call center. We know Call Centers, we know Contact Centers and we know how to make them run as effectively as possible. Here is a sampling of Contact Centers implemented by the staff of Workflow Concepts: hey