4Service Group

4Service, established in 2001, is one the most dynamic and innovative mystery shopping agencies in Europe. Through our offices in Moscow, Kiev and Almaty (more offices to open soon) we provide services and support for both local and international clients. As of 2014, we operate through our own mystery shopper network in the 42 countries of Central, Eastern and Western Europe, Balkans, Transcaucasia, Central Asia and and other regions. We service the region known as Eurasia's heartland, comprised at the moment predominantly of emerging economies. 4Service operational hub of 70 employees is based in Kyiv (Ukraine) and has experienced project management personnel speaking languages of the respective countries. A further 100 full-time employees are based in those countries to communicate with and coordinate our mystery shoppers. All consumer groups are represented among our 150.000+ mystery shoppers throughout the region. We are constantly investing in mystery shopper recruitment, thus ensuring an ever-growing geographical coverage for our client's projects. All of our mystery shoppers undergo strict selection processing and receive introductory and project-specific tuition, following which they have to complete a certification program for each project in which they would like to participate. World-class companies partner with 4Service to monitor and sustain high service standards across all their branches in the region. We win their trust thanks to experience, state-of-the-art shopper and data management processes and dedicated professionals always going an extra mile to meet our clients' needs. We never stop improving our client-driven operational process, monitoring the relevant global practice and coming up with new ideas and products. Since 2001 we have seen hundreds of success (as well as failure) stories in our client companies undertaking service improvement programs. Today, 4Service not only provides its clients with information about service quality in their own operating regions but also acts as their partner in improving operational effectiveness and increasing profitability. Over 13 years of operation our shoppers have completed 800.000+ mystery shopping assignments in many service industries. There are many banks, large retail networks, supermarkets, mobile telephony outlets, fast food restaurants, hotels, gas station chains, car dealerships and other companies, among our valued partners.