Axida

Established in 1995, Axida specialises in delivery software solutions which improve customer service and the bottom line. By increasing first-time delivery success, maximising drops per vehicle, reducing time spent on problem solving and putting the customer in control of their order, Axida can help you improve service levels and reduce costs. Our modular software Axida HDi can be deployed to manage the fulfilment of orders for a range of product types and businesses, from basic parcel fulfilment and order management portals to the complete operational management of complex deliveries where the product or service requires the customer to be present at the time of delivery. Our modular approach ensures that as your proposition develops you can extend the use of HDi to support your evolving business. Existing customers have experienced results such as a 47% reduction in outbound contact requirement, a 2.5% increase in first-time delivery success, and a 16% increase in drops per vehicle due to the utilisation of our highly configurable functionality. Customer service levels are maximised by the Axida self-service portal which is designed to allow customers to book/amend a delivery date at their convenience from a choice of the most logistically efficient dates. Our customers find this simultaneously increases first-time delivery success, reduces contact costs and increases customer satisfaction. Cloud based Axida fleXipod is a proof of delivery system which can be deployed alongside HDi or independently, providing driver tracking and instant debrief information for integration to your preferred order management system. In addition to traditional electronic proof of delivery functionality fleXipod enables users to create, manage, deploy and utilise fully configurable data capture forms allowing users to change the driver workflow to meet a variety of business requirements. As well as the standard actions required following specific debrief outcomes " signature on screen following successful delivery, additional ...