BEDA's

The relevant persons can get detailed information from our institution whenever they want. ACCESSIBILITY: BEDA customers can communicate their complaints, recommendations, requests and questions for 24 hours a day and 7 days a week through our Call Center Alo 186 and our Social Media accounts besides our customer services units that are available in our establishments. RESPONSIVENESS: BEDA customers can get information about how the complaints, recommendations, requests and questions that they have communicated are being handled and the evaluation status of their requests for 24 hours a day and 7 days a week through our Call Center Alo 186 and our Social Media accounts. OBJECTIVITY: BEDA evaluates all types of complaints, recommendations, requests and questions of its customers in an honest, fair and unbiased way. FREE SOLUTION: BEDA evaluates and works to address all types of complaints, recommendations, requests and questions of its customers free of charge. CONFIDENTIALITY: BEDA evaluates all types of complaints, recommendations, requests and questions of its customers based on the principle of confidentiality and does not share and disclose them to third persons. CUSTOMER-ORIENTED APPROACH: BEDA addresses all types of complaints, recommendations, requests and questions of its customers by focusing on customer satisfaction and solutions are developed in line with requests and needs of our customers. ACCOUNTABILITY: BEDA takes all types of complaints, recommendations, requests and questions of its customers under record and is able to provide our customers and authorized persons with the records of evaluations, solutions and procedures together with their reasons and justifications upon their request. CONTINUOUS IMPROVEMENT: The customer satisfaction improvement process of BEDA is reviewed by our top management in terms of its performance and compliance with the objectives and it is constantly improved with the contributions of BEDA staff. INFORMATION SECURITY POLICY