BUTEC Utility Services

Its operations cover around 30% of the Lebanese territory going from northern part of Greater Beirut till northern borders. With over 800 employees, including 35 engineers, 200 technicians of all levels, 300 meter readers and bill collectors and 40 customer services specialists, BUS fulfills its activities based on defined Key Performance Indicators (KPI) related to the quality and efficiency of its various services. BUS is present on all the area it covers through its: Head-office in Sin El Fil region for management, administration and planning. 14 contact centers located in Antelias, Jounieh, Bikfaya, Baabdat, Amchit, Batroun, Achkout, Qartaba, Amioun, Zgharta, Tripoli, Donniyeh, Halba and Qobayat. Selaata facility consisted of the 24/7 call center, the smart meters' laboratory, the warehouse and the training center (including the pedagogic network) necessary for the employees' continuous professional development. Key Figures: