Interactive Response Technologies

IRT is an award-winning provider of call center services, outsourced CRM, customer contact programs, US based call centers and services including inbound and outbound voice, email and live agent chat services. We work with you to create strategic partnerships; developing and delivering customized programs that achieve results. Through proactive program management, talented, well-trained call center staff, leading edge technology and robust reporting, we're dedicated to helping you add value to your customer relationships. IRT seeks to model your corporate culture, and we customize our business to fit yours. We take on the look and feel, not just the scripting. By taking the time to get to know you and your priorities, we can build a program that will achieve your goals, rather than squeezing them into a pre-existing system. We are flexible, responsive and easy to do business with. As a partner, IRT is essentially an extension of your organization; essentially an external SBU. With this frame of mind, we find solutions and offer recommendations that we would want to see if we were the client. Our partnerships include finding ways to bring efficiencies and cost reductions. We're willing to sacrifice short-term gain for long-term growth. We understand the intricacies of managing a growing business and take on new accounts in manageable stages that we know can be successful.