Chat Inc (Formerly Chat2brand)

Founded in 2016, Chat Inc (Formerly known as Chat2Brand) is a Cape Town, South Africa based cloud multi-agent customer engagement platform. It offers a suite of advanced and feature-rich chat support,... chatbot and chat commerce solutions. We create value for businesses by reducing the communication and transactional friction in their engagements with their customers. Our suite of solutions allows companies to use the most popular messaging apps – WhatsApp, Facebook Messenger, Telegram, Google Business Messages, Live Chat and others – professionally and successfully for customer communication and transactions. In addition, we have a set of Cloud Communications APIs that enable developers and enterprises to communicate with customers all over the world. As most consumers are familiar in the use of social messaging apps they very often shorten the Path-to-Sale and Path-to-Service for many businesses, ultimately increasing the bottom line. Chat Inc is trusted by Africa’s biggest brands, processing millions of messages and handling thousands of customer engagements from rapidly-growing disruptors to innovative enterprises including DStv Africa, FlySafair, The Foschini Group, Shoprite, Hungry Lion to name but few. Ever received a boarding pass from FlySafair via WhatsApp? That’s us. Ever reset your DStv decoder via WhatsApp? Also us. Every applied for one of TFG’s 20 store cards? Yep, that was us too. Why? Because we are absolutely fanatical about our values and use them for how we support your business and how we build products. * Client Obsession * Operational Excellence * A strong bias toward Innovation * Long term thinking, and * Teamwork and Collaboration Let your customers communicate and transact with you over the leading global messaging apps (WhatsApp, Facebook Messenger, Google Business Messages, Telegram or Live Chat) while managing your communication centrally over our Unified Multi-Agent Chat Platform. Sign up for a demo at www.chatinc.com