Chosen Care Group

Chosen Care Group Ltd is an experienced Domiciliary Care provider, offering services to a wide range of clients, including those eligible for Continuing Healthcare (CHC) funding. Since 2012, we have supported more than 300 service users and delivered over 125,000 hours of CARE. We provide care in 5 boroughs Redbridge, Walthamforest, Barking and Dagneham, Newham and Havering. Chosen Care Group Training division registered with Edexcel, City and Guilds, and NCFE as an approved provider of health and social care qualifications from levels 1 to 5. This means that we can quickly arrange training to meet the changing needs of service users. Our Senior Management Team (SMT) comprises, Director Natarajan Pakkirisamy who is experienced in Social Care as Director, Operations Manager and Contracts Manager, and is a Dignity and Dementia Champion. Charlotte Chinnery, Branch Director and Quality Assurance (QA) Manager, Jeff Darn, Business Director (Care) Mrs Christine Ball, Business Director (Training) and Sumera Rafiq, Registered Care Manager. Together they bring over 40 years' experience in health and social care. All of our SMT are qualified to at least QCF level 5. Our person-centred services fully involve service users and carers to ensure that the care and support we provide enhances quality of life whilst helping people to recover. We carefully recruit the best staff and train and support them effectively, to ensure that people have a positive experience of care. We provide safe services by promoting an open culture, underpinned by staff training, policies and processes based on best practice, effective care planning and risk management. Through integrated multidisciplinary working, we help people to recover from illness or injury. We deliver care in Tiers 1-3 and nursing care, and utilise person-centred care planning, so that service users have maximum choice and control over their care plan development and delivery. Our team has been forming and sustaining integrated approaches for over 25 years, based on the 3 principles of information sharing, joint decision-making, and coordinated intervention. Our approach is to engage with partners to discuss how we will work together to optimise care, reduce risks and avoid duplication, thereby maximising value for money. When we accept a referral for a new service user, we assign a named representative, responsible for coordinating care and for communicating with other agencies. Their details are given to the person's GP, District Nurse, and other professionals involved in their care. We integrate with Community Health Services by taking a multidisciplinary (MDT) approach to care planning and delivery, as demonstrated by the following case study. When our service users use acute or tertiary care, we help them to access appointments, including accompanying them, subject to their care needs and appropriate risk assessment.