Consuela

Consuela makes every reasonable effort to pack only first quality merchandise with carrier approved packing materials. If your shipment is damaged in transit you agree to contact the carrier and Consuela within forty-eight (48) hours of delivery. You also agree to save all packaging materials and product. You further agree not to cancel or contest payment or deduct from any invoice any amount due to Consuela as a result of a damage claim. The carrier will conduct an investigation for the damage claim and it and/or Consuela will contact you once the investigation is concluded to resolve the issue.