Countryside Broadband

Countryside Broadband is primarily a supplier of high-speed Internet access; we do not provide web space. We can help to find appropriate suppliers of web space hosting. Will I get a new email address? We do not offer Countryside Broadband email addresses because we feel that customers should not have their email addresses tied to their ISP. Independent email providers such as GoogleMail, Yahoo and HotMail can be used. We recommend that customers obtain their own domain name so that they can have email addresses that are independent of ISPs. We will help in obtaining a domain name and setting up the email hosting. Why do I have to pay by Direct Debit? Direct Debit is the lowest-cost method of transferring money on a regular basis. If we can keep these costs down, it helps to keep the price of the service down. Direct Debit is also very secure and the customer is very well protected. How quickly can I have the service? We always visit your location to work out an installation plan. Depending on our workload, you should expect the system to be installed within a couple of weeks. What does the equipment look like? The installation consists of a small radio unit (normally mounted on the TV pole), a power supply unit and a wall socket with an Ethernet connector. There is also the cabling connecting the radio unit to the wall socket. How long does the installation work take? A couple of hours, on average. It may take longer if the cable run is particularly long or access is difficult. Can I switch off the radio link, when I am not using it? Yes, no harm will be caused but it may take a few minutes to reconnect to the network when it is switched on again. We recommend that the radio is left switched on; this allows us to keep it up-to-date and to monitor its performance. The radio consumes about 5 watts. Can I have my own public Internet Protocol (IP) address? Every customer is given a public IPv4 address as part of the service. Note, however, that IPv4 addresses are running out and we will then issue IPv6 addresses.