CSA

CSA provides a tailored, flexible and agile service with the capability for reactive and proactive monitoring and management with a single point of contact throughout the entire life cycle of support. CSA has aligned functional service delivery elements with relevant ITIL v3 Processes. These ITIL aligned services are delivered under CSA's unique P3 methodology and ECOS3 approach to information systems ensuring the delivery of a highly resilient, efficient and scalable operational support model. By transitioning to CSA's Managed Services, institutions gain: A tailored flexible and agile service with a NSW based support centre for reactive and proactive monitoring and management of the core technology platform A single point of contact throughout the entire life cycle of support Relief from time and resource constraints which may currently prevent internal staff from delivering mission critical and ongoing technology improvements to other areas of the business; A partner with a contemporary and innovative approach to service delivery at a price point that does not sacrifice quality or resilience; ECOS3 - a unique approach based on Relevance, Resilience and Returns P3 - a resilient and robust project methodology Technical Capability - certified and proven skills and experience Quality - an ISO9001 certified provider Government and Vendor Accredited Integrator Defining a robust model for the delivery of operational support, monitoring, management and ongoing improvement of the new network; Delivering appropriate services to students and staff; Embracing fiscally responsible and low risk network design that is contemporary and embraces innovative, flexible technology platforms; Partnering with a highly qualified, highly responsive Managed Service provider; Delivering a highly resilient and scalable solution. The return on investment for universities is primarily financial and efficiency combined with gaining access to highly skilled personnel in a managed services environment that leverages best of breed products.