Daktela

Daktela offers a comprehensive solution for customer support management. Through one web interface, you can process basic communication channels (voice, email, SMS, webchat, facebook messenger), including Daktela CRM and Helpdesk modules. You have online and historical statistics, call records, including recordings, chat reports, etc. The helpdesk module works on the ticketing principle and allows you to pair all purchased communication channels. The entire solution is built on the API and offers unlimited integration options, such as synchronization of CRM contacts, automatic opening of the client card, display of defined data (e.g. last orders), including pairing to your system. Daktela Contact Center is a supplementary module for Daktela virtual exchanges. Daktela can be used anywhere you have the Internet.