Deskpro

DeskPro is a reliable tool that allows us to handle complicated customer interactions efficiently. Techs can see at a glance exactly what tickets need handling, and the workflow for responding to tickets is intuitive and easy for new techs to learn. The customizability of DeskPro is far beyond any of the alternative helpdesk systems we looked at, and the customizations are easy enough for a non-technical person to make. We regularly customize categories, workflows and custom fields in a way that let's us track which products, and types of incidents, are generating the most tickets, and we use that information to build our knowledgebase, quick replies and ultimately our product development priorities. When we have run into questions about using the system, DeskPro support have been very responsive and helpful. DeskPro has improved the efficiency and quality of service we are able to provide for our customers. It's an invaluable tool that I recommend highly.