Eclipse

Eclipse (IP) Ltd aims to deliver the best possible service for all our customers. We understand you want solutions that meet your needs, value for money and the reassurance that comes from dealing with professionals. To ensure we continue to meet your needs and expectations we conduct regular customer surveys (by telephone, email or mail) to assess and evaluate our performance (good or bad). We also have in place a stringent process for monitoring and reporting service calls, enabling us to quickly identify and resolve potential problems. In addition, we conduct regular in-house audits to check the quality of our service delivery, identify any potential issues in delivering quality service, and implement remedial action through resource reallocation or staff training.