Eloquant

Eloquant was founded in 2001 in Grenoble following a Hewlett-Packard global telecommunications centre spin-off. In 2004, Eloquant gained its independence and began developing its own SaaS applications. Initially positioned on Dialog solutions for the unified management of incoming and outgoing customer interactions on communication channels (voice, email, chat, SMS, mobile apps, callback, social networks), Eloquant was acquired by Laurent Duc (CEO) and a financial partner in 2013. The company then marked a major strategic and commercial turning point, especially through several acquisitions that allowed it to broaden its customer solutions. In 2014, Eloquant acquired Interview, a company specialising in multichannel survey creation and management, which consolidated the Feedback solution. In 2015, Eloquant acquired Holmes Semantic Solutions (Ho2S), a company specialising in semantic and linguistic solutions. Finally, in 2018, Eloquant acquired LiveBotter, a company specialising in virtual assistants (chatbot), to reinforce the Dialog solution through a new channel; these automated conversational agents mark the beginning of Artificial Intelligence in Customer Relationship Management.