Extramile Services

We offer a large expertise in the sector of iGaming, not only casino, poker and sport bets, but also in lotteries, horse bets and the seminal sector of Virtual Sports. We offer a large expertise in the sector of payment: Fraud, Anti-Money-Laundering, customer verifications and handling of payments. In addition we offer experience with online-shops, gastronomy and hotel business and much more. We offer you customer service via E-Mail, phone, live chat, social networks and if favored, with a special VIP-customer service. Our employees have longtime experience in customer care (some of them more than 10 years). We have a longtime experience in the sector quality and complaint management. Our employees attended several courses and instruction trainings for the subject of Anti-Money-Laundering, responsible gaming and data protection. We are and stay motivated, because on one hand we work as a service provider for you and on the other hand we pay great attention to a positive atmosphere within the team. Without a shadow of a doubt we can say that our employees enjoy coming to work. We are flexible. Thanks to our longtime experience we are aware of things which can go wrong. With our motivated team we were able to get so many difficult situations towards smooth sailing. We offer you detailed statistics and, if requested, Service Level Agreements. We walk the Extramile! And we walk it not only for our partners, but also for ourselves. That also means that we will help you to reduce the amount of inquires of your customers as we give you regular feedback to optimize your offers or products in order to improve user-friendliness. We call it experienced complaint management. It is very important to us to convince with good work and to create a positive customer experience. At this point we would like to offer you information like a price diagram. Please do understand that quotations are not possible without knowing your concrete requirements. The costs vary depending on the communication tools (Email, phone and live chat), the service hours, the preferred languages, the preferred service hours (for each language) and additional duties and tasks. According to experience our offer is always lower after a personal meeting or detailed phone call rather than a general quotation. Therefore we sincerely invite you to contact us here to arrange a meeting.