First Camp

First Camp Sverige AB is a Swedish entity with registration number: 556894-6551, hereinafter referred to as FirstCamp, We, Our or Us. Our privacy policy explains how we process personal information we collect about you when you use our website, register with our services or order our products. All processing of personal information is in accordance with the EU regulation 2016/679, General Data Privacy Regulation (GDPR). What information do we collect about you? We collect information about you when you register with us or place an order for products or services or for receiving marketing updates via email. We also collect information when you complete customer surveys and provide feedback to us. Website usage information is collected using cookies and tracking pixels. Registering an account or purchasing a service or product: For registering an account with us or ordering a service or product we collect your full name, contact details and country of residence. This information is processed in order to keep your account updated, delivering our products, create an invoice and process any returns or warranty claims. When the purpose of the processing have been fulfilled we delete the information no longer needed. If some of the information is part of book keeping data it will be stored for 7 years due to book keeping legislation in Sweden. Processing payments and credits: For processing payments using payment cards or a credit arrangement we will share your information with a third party for processing the payment or application for credit. We only receive some of the information back from the third party and we only process that information in order to confirm payment of the product or service you have ordered. All data that is collected directly by a third-party as part of the payment is controlled by the third-party. For information about your rights review the third-party privacy policy. We provide notices with information about the third party and link to their Privacy Policy when we ask you to provide them with the information required in order to complete the order. Customer loyalty program: When you register for a membership we process your personal data that is provided to us during registration. The purpose for the processing is for delivering our services. For the customer loyalty program and when using our App we collect about you if you allow us to follow you via Bluetooth beacons or geofencing technologies, participate in campaigns, contests and customer surveys. Marketing updates: If you have consented to receiving marketing updates from us we process your email address and full name based on your consent for this purpose until you opt-out of our marketing communication. After an opt-out we keep you contact information for an additional 3 months for error tracking purposes. Web tracking: Web tracking and tracing information are processed based on our legitimate interest for improving our services and for fraud prevention. Whenever we can fulfil our purposes using anonymized information we do so. Information processed for a longer period of time than 12 months are always anonymized. Customer reviews: Contact details shared with third-party are processed based on our legitimate interest for the purpose of customer reviews and are processed only for that purpose and not shared with third party for marketing. Customer Service interactions: When you are in contact with our Customer Service department we process the personal data provided to us as part of a customer service case for our legitimate interest for keeping good customer service for up to 12 months. Social Media: Information provided to us on social media platforms follow the privacy policy setup by the platform provider (for example Facebook or Instagram). We moderate the content and remove any unlawful posts. If a social media interaction becomes a Customer Service case this data is then processed by us and follow the policy above for Customer Service interactions. We are the controller of all your personal data provided to us except for data provided directly to the merchant when using a payment card. In order for you to exercise your rights you need to contact the Controller of that data or read the Privacy Policy provided by the relevant third party. In order to deliver the service for our customer loyalty program we share your data with our partner GOLOYAL. How do we use the information we collect? We collect information about you to process your order, manage your account, provide a good quality service during ordering as well as during your stay with us and, if you agree, to email you information about other products and services we think may be of interest to you. We use information collected from the website to personalise your repeat visits to our website. If you agree, we may share your information within our group of companies so that they may offer you their products and services. FirstCamp will not share your information for marketing purposes with companies outside the FirstCamp Group. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.