Generation

Generation (UK) Ltd and its subsidiary companies are committed to providing a quality service that meets or exceeds the expectations of our customers. To meet this commitment, we recognise the importance of involving all levels of the workforce in the development, management and review of the quality management system. In addition, we are committed to ensuring that all employees are competent to fulfil their role in meeting the objectives of this policy. The provision of a quality service is clearly reliant on good leadership and positive management; it is therefore the responsibility of all management to promote quality in all aspects of the company's work. The management responsibility extends to ensuring that all requirements of the quality management system are followed to meet the needs of our customers and stakeholders. Improve customer satisfaction year on year. Develop a value related supply chain to ensure product conformance and on time delivery. Improve service levels through improved information, instruction and training. Follow a course of continual improvement using defined performance metrics. Directors, Area Directors and Managers are to ensure that the appropriate resources are available to support this aim. This includes finance to support human resource and asset management strategies to ensure that a quality service can be provided.