Get Wines Direct

A: Get Wines Direct offer a 100% Money Back Guarantee on all of our products within 12 months of purchase. We have a two (2) bottle policy on straight dozen buys. You are welcome to sample two bottles of that particular product, and if the product is not suitable to your palate, collection will be organised for the 10 remaining bottles free of charge and a full refund for the 12 bottles will be arranged. If any more than two (2) bottles are consumed, Get Wines Direct will only refund for the unopened bottles that are being returned. Delivery fees and credit card surcharges will not be refunded due to quality or incorrect online ordering that result in delivery and are not cancelled prior to dispatch. BONUS ITEMS: Bonus items are a gift that may be received upon the purchase of a particular product (e.g. buy one get one free promotion). Bonus items must be returned with the original carton purchased. If you wish to retain the bonus item, the difference in cost of the bonus item will be deducted from the original purchase amount. Get Wines Direct will not be held responsible for wine / wines that are stored incorrectly. Collection from a private residence may not occur in some rural/semi-rural areas. Once your order has been returned to our warehouse, a refund will be processed immediately and a copy of your credit adjustment note will be on forward to you directly via email. Please anticipate 2 to 3 business days for the refund to appear in your account. Please note: Should Australia Post be unsuccessful in contacting you after two attempts in relation to the pickup and return of your order, the collection request will be cancelled by Australia Post. Should you wish to re-lodge another collection attempt, Australia Post will charge a $6.83 re-lodgment fee.