Glent Shoes

At Glent we pride ourselves on the quality of material used in making our products. However, we know that occasionally errors can happen, in which case we hold ourselves fully responsible for the quality of our products: if there has been a manufacturing or material error the shoes can be returned within two weeks in their original box and they will be repaired or a new pair of shoes will be made. We only accept unused returned items. A refund will not be made unless the defect is such that it cannot be repaired or substituted with another identical item. No refunds or returns of custom products are made. All shoes must be returned in a pristine condition and in their original box with the silk bag and other delivery packaging, as these are all considered to be part of the product. Shoes that are returned in a damaged box or that have been used may be refused by Glent and returned to the client. This is why we advise clients to test the shoes on a carpet or mat. Notwithstanding the above, please be informed that our items hold a one-year guarantee for manufacturing faults. Accessories bought at Glent are subject to the same general returns policy, although if the accessories purchased are not personalized or the purchase has not been made on-line, clients may be offered a gift voucher in exchange for the returned item. Although the gift voucher will not expire, please note that itwill be individual and non transferrable. To return any item a client should contact our store in Calle Jorge Juan 14, local 2, 28001 Madrid or send us an e-mail at [email protected] and we will handle the return.