Happitu

happitu is a speech analytics and agent workflow / scripting platform that acts as your service team's personal coach—giving them the process, resources, and insights to deliver the perfect customer experience over the phone. it analyzes 100% of your interactions and highlights what your customers actually experience. documentation in happitu is automated, detailed, and consistent. go beyond handle times and service levels with the rich insights of happitu – from granular interaction data to aggregate data and trends – you get the complete cx journey! one more thing – no contracts - just flexible pricing that scales with your company.