iCall Outsourcing

iCALL outsourcing established on 2013 aiming to provide high quality contact center and business process outsourcing (BPO) services to our clients located in Egypt, GCC and offshore markets. In the today's economy, your business interacts with a staggering number of customers, partners and employees. iCALL empowers you to manage these interactions, efficiently and intelligently, liberating your vision and transforming your performance. Our services will enable our customers to manage every kind of customer interactions efficiently and intelligently through the whole life cycle starting with prospecting going through acquisition and value management and ending with customer care and support consuming all the available communication channels like (Voice, Mail, Chat, SMS's, FAX's, Social Media) while integrating easily with our open platform that facilitates the interaction process with end users while maintaining clean and track able set of customer interactions history and provide an insight access to better identify and assure quality standards are met. Having a service delivery center located in Egypt gives us access to an unlimited talent pool of multilingual professionals that can cover any business aspect while maintaining low cost and easy management of recruitment cycles. Also the high importance of the outsourcing industry for the Egyptian economy gives us the access to huge benefits and governmental support that will directly reflect on our services.