Infomedia

We provide multichannel CRM that support our client's business in every stage of their customer lifecycle. The Solution will be handling and managing company relations with current and future customers across company business process and customer lifecycle with the implementation of multichannel service delivery; from walk-in center and call center into digital contact center through: social media, web, mobile apps, e-mail, chat, etc. Not only we support all aspects of interaction that a company has with its customers, but also we deliver the analytical data report from the daily interaction process.