INNOVAWAY Spa

Innovaway's offer is divided in three areas: IT service management, Information technology, and Business process Outsourcing. For the offer of IT service management, Innovaway uses its own Multi language Service Desk which is the only one in Italy, that is capable of managing any client needs with its own employees. From the single point of contact to the call management for incidents or support requests, of which we manage the entire life cycle to resolution. It operates 24H, 7 days a week, and manages around 1.400.000 contacts a year. The performance extends from the call dispatching to the onsite support, passing through the Help Desk first, second, and third level, the advanced governance and the Fleet management. Innova s.r.l.: offers Software counseling services through the conception of the design and production of internet applications, and systematic assistance of first level and second level. Furthermore,thanks to the competences of the system integration it is in charge of projects realizations and the management of open systems that interconnect with TLC. Innovaway Albania Sh.p.k.: started in June 2015 with the will of constructing an operative office, in order to be able to respond in a more efficient way to the market requests, not only for Service Desk, but also for the opportunity of Business Process Outsourcing. With an operative office of 1000 square meters, equipped with 149 workstations with a CED room with UPS, a room for courses, auditorium and a room for video conferences that guarantees the business continuity and disaster recovery from group offices. P&A solutions: from which Innovaway has acquired the 50% of the capital. It's a company that specializes in management, development and SAP project. The Innovaway group has amplified the offers with services of support through platforms of the system applications SAP that allow the management of the processes in an integrated way. Innovaway Group comprises a network of companies