Inspiring Solutions

Since 1991, Inspiring Solutions has specialized in customer service, leadership development and strategic planning. As a part of these initiatives, we help our clients understand and meet their customers' expectations, which include their employees, prospective and current customers. We are committed to help you obtain the most valuable information with the highest response rate (our current average is 57%). Unlike many marketing and consulting companies that administer a standard questionnaire for its clients, Inspiring Solutions customizes the assessment process to obtain the most beneficial information to help you grow your business and implement strategies to achieve maximum satisfaction from both customers and/or employees. We offer the following solutions: 1. Customer Satisfaction & Expectation Survey - online or paper survey distributed to learn what factors influenced their choice to do business with your company, evaluate the importance and satisfaction of the products and services you provide, and/or obtain suggestions to enhance their satisfaction. 2. Focus Group - by survey, phone or face-to-face with current and/or prospective customers to assess current knowledge and/or test future changes to the business, products or services. 3. Employee Satisfaction & Expectation Survey - online or paper survey distributed to all employees to learn what factors influenced their choice to work for your company, evaluate the importance and satisfaction of the working environment, and obtain suggestions to enhance their productivity. The customer perceives service in his or her own terms.