ipSCAPE

Founded in 2005 and now operating in 17 countries, ipSCAPE is a software company that has developed public cloud software for contact centres. ipSCAPE's key differentiator is that the software is delivered 100% as a service (SaaS). This means that companies only pay for the software they use. Companies who buy the ipSCAPE software access all the features via a secure internet browser - there is no need to download any applications to the desktop or buy new hardware which removes the need for Capex and set up fees. Customers are charged for usage only and the software is designed to be so easy to manage that people within the business are able to manage any software changes themselves with no support from IT. This SaaS model contrasts with the traditional model where a customer needs to buy all the hardware, software and internet connections separately and retain a systems integrator to make it all work. This traditional model is expensive, time consuming and difficult to manage in-life.