Irwell Valley

We provide high quality homes to a wide variety of people, with a broad range of needs and incomes. We rent to customers on low incomes and also provide market rent accommodation. We believe that our customers should take responsibility for their actions and the actions of their families. At the heart of our vision is Diamond Service, which promises that our best customers get the best homes and services. It rewards positive, loyal behaviour with exceptional rewards and benefits and actively discourages negative practices such as intentional non-payment of rent and anti-social behaviour. Our 5 Zeros are at the heart of what we do. These are: Zero rent arrears Zero relet days Zero unnecessary repairs Zero customer dissatisfaction Zero colleague sickness We aim to maximise resident satisfaction, while at the same time growing our business responsibly. We actively encourage customers to be involved in the running of the organisation and to provide us with feedback on our services and polices. We are also involved in long term, sustainable neighbourhood regeneration and focus on projects that increase employability and well being, provide positive futures for all our residents, promote financial inclusion and strengthen communities. We aim to be the best organisation to work for, which is recognised by our many awards. We currently employ over 170 colleagues who are committed to creating fantastic places to live. In return for that commitment, we offer a range of excellent work related benefits.