Kela

Kela provides various ways for the customers of transacting business with Kela: service is provided at the local offices, by phone and on the Internet. In Kela's online customer service (www.kela.fi/asiointi) you can check the status of your application and apply for almost all Kela benefits. To log in to Kela's online customer service, use your bank ID and password or a mobile certificate. Online services have many advantages for the customer. If you use the online customer service to apply for benefits and send supporting documents, your application will be processed quicker and you will receive payments sooner. Part of the information in the application is precompleted, so not all details have to be filled in. The service will also take you through the process of filling out the application. Currently Kela receives a lot of questions about the status of the applications. You can check the status of your application in the online customer service. Visiting the Kela office or calling Kela's telephone service is not a shortcut to quicker processing of your application. The applications are processed in order of arrival.