Leicestershire Health Informatics Service

Leicestershire Health Informatics Service provides a complete support package of advice and guidance from the lead up to and including implementation of SystmOne through to the afterservice. Leicestershire Health Informatics Service helps users to make SystmOne their own by dedicating time to produce a bespoke solution to suit the customer. We also take show each customer the key features and benefits of SystmOne for their practice. Tell us about your typical day. My day can vary depending on the Healthcare Professional that I'm working with at the time. I provide specialist training which can be on a one to one basis or group sessions. Often the sessions may be troubleshooting for the customer or providing support to utilise advanced features but we also help to make SystmOne more streamline for the user. The content can be tailored to suit the practice's needs which can include customised templates, views, reports and system preferences. What are the most commonly asked questions regarding SystmOne? The main questions that we get asked regarding SystmOne are about the features and benefits of SystmOne especially how they can use it to their advantage to provide an integrated sharing system. We provide in-depth support to help them use SystmOne to its fullest potential. Customers are also concerned regarding the implication of sharing information so it is very common to be asked about how the system works for SystmOne sharing. Why do you think Leicestershire Health Informatics Service standouts from other IT services providers? There is a fantastic team spirit within the whole of Leicestershire Health Informatics Service. Everyone shares their skills and expertise to ensure that a full support network is in place for the customer. From the service desk team to the project management team, the customer's requirements are the most important and Leicestershire Health Informatics Service listen to what they need and work together to help find a solution which is best suited to the customer. What are you looking forward to now? It's an interesting time for Leicestershire Health Informatics Service, especially with the transfer to the Leicestershire Partnership NHS Trust, the creation of the Clinical Commissioning Groups and the upcoming implementation of new services and features available through SystmOne such as electronic letters, GP2GP and (Electronic Prescribing System). So there is a lot of new developments to look forward to in the future. The SystmOne conference highlighted some exciting new developments and technologies that I'll be keeping my eyes on. Leicestershire Health Informatics Service work with SystmOne and EMIS web and offer the same level of service, regardless of thesystem.