Loss Management Group

LMG operates under strict time deadlines for all insurers. We all want to settle your claim as quickly and as fairly as possible. In some cases, your insurer or appointed loss adjuster needs to consider other factors before agreeing to the settlement for your jewellery loss. LMG will keep you updated throughout your claim and if you do not hear from us then it is most likely that we are still waiting for authorisation to proceed from either your insurer or their appointed loss adjuster. How has LMG arrived at the value of my claim? LMG is an independent company that has been employed by your insurer to gather as much information as possible regarding the details of the lost, stolen or damaged items. One of LMG's valuers would have spoken with you on the telephone and your description of the items together with any documentation, photographs and receipts would have formed the basis for this valuation. In the event that you have not been able to provide any documentary evidence supporting the value of your items, their value would have been assessed as those of an average type and priced at the same level as those generally available in the market. However, if you are unhappy about any aspect of the LMG validation process please call us on 01225 788700. Do I have to pay a policy excess? LMG will advise if there is an excess to be collected by us as part of your insurance claim. If so, this is a requirement stipulated by your insurer, as opposed to LMG, and MUST be paid in accordance with the terms of your insurance cover. When will you send me back my photographs? Thank you for allowing us to see your photographs. They form an integral part of our validation process. So that we guarantee your ability to replace the correct goods at the right price, our practice is only to return your photographs once you have spent the full balance of your claim. If however, you particularly need your photograph(s) more quickly, please call us on 01225 788700. What happens if I am not entirely happy with the jewellery after I have purchased it? LMG and all our contracted jewellers are determined that you are delighted with not only our service but also the quality of the replacement goods. If for any reason, you are not totally delighted with your purchases please, in the first instance, discuss your feelings with the supplying shop. Whilst we have every confidence that they will do all they can to rectify matters, if you are still not totally satisfied please call 01225 788700. Can I replace jewellery in contracted LMG jewellers in other parts of the country?