McKee Consulting

McKee Consulting LLC - is a sales and motivational training company that has been teaching Tele-Sales, Tele-Marketing, Customer Service, and Positive Coaching techniques since 1979. Since inception, the company has trained thousands of inbound and outbound call center personnel for several hundred major corporations, and small businesses nationwide. The mission of our company is to provide effective, professional training that yields measurable results at an affordable cost. McKee helped several cosmetic companies, with big names save millions in Retention. They took one of these companies who sold vitamins and other health products to new heights in retention. The companies and infomercials that stressed energy, vitality and good health, stressed the benefits using the LAMA technique and brought their phone service to new higher levels. They saved call time and kept the customers for life. A huge Credit Card Company saved not just 3% but 38% after the "Brilliant Retention Course" was put into action. McKee wrote scripts for the program, customized the training and did this training in five locations so every single agent in the company would know how to "save" the customer, Up-sell and cross-sell products and services that helped the customer have more money to spend and an easier way to use credit. This phenomenal technique cut the escalation of calls by 75%. The call center supervisors and managers could not believe the way the calls were handled after the LAMA Training and the Coaching program was put into place. McKee has trained the trainers of huge companies, like Prudential, MetLife, New York Life, Bell Telephone, American Express to use the LAMA technique on Inbound calls. So, the customer service agents could easily make the transition to cross sell. This course is called "would you like fries with that?" All McKee Consulting LLC training programs are custom designed to meet the specialized needs of your company, your sales campaign, and your coaching staff. We teach Specific Skills and Methods that will accelerate your team to a high level of performance.