MODALYST

Modalyst offers a 14-day return policy for all products ordered in our Dropshipping Marketplace. This means that Suppliers are required to accept returns up to 14 days after the product has been received by the customer. How do I deal with refunds in the event of a return? If for any reason you or your customer choose to return a product to a Supplier, the first step would be to contact the Supplier and let them know. Our Suppliers are understanding and responsive and as long as it's within their returns policy, would be happy to provide you with a refund. In cases where the customer simply wants to return a product without any issues with the product itself, you or your customer would normally be responsible for shipping costs. If the item you received was damaged, not matching the description on Modalyst or any other product related complaints, it is fair to request the Supplier to take care of the shipping cost. What happens if I cannot come to an agreement with the Supplier? Although rare, if you and the Supplier fail to resolve a refund related issue, let us know and we will review the case and provide a solution that suits both parties. We encourage trying to solve the issue with the Supplier first but our support team is prepared to deal with any and all potential disputes. Was this article helpful?