Myndar

Myndar is a trusted partner and solutions provider with a proven successful track record among reputable customers. Partnering with one of the leading jewellery brands in Hong Kong, Myndar has been able to turn innovative ideas into transformational business results. Since 2011, Myndar has been partnering with one of the largest Hong Kong jewellery brands with 2,200 points of sales across Asia, and working alongside to adopt IoT technology to support their ever growing business operation and long-term strategic development. Acting as a partner and solution provider, Myndar joined the brand in evaluating their business and determining the scope of improvement in operations. With the aim of enhancing operational efficiency, the project focuses on improving inventory management, logistics, inventory checking and front line sales service. The project begins with RFID-tagging all the merchandise from the factory level, each item will then contain a unique product ID with respective product information and so as to enhance product traceability in all stages of the business flow. It works as an important link to other Myndar devices, mLog, mHand and mTray. The mLog increases throughput and provides full visibility throughout the supply chain; the mHand is a portable handheld device for stock take in retail as an efficiency and security measure reducing shrinkage while allowing staff to focus on sales rather than operations. At shop level, the mTray facilitates customer servicing with streamlined sales process, and captures customer buying behaviour for big data analysis. This partnership has exceeded expectations as the brand has seen significant improvements in throughput, stock accuracy, labor costs, shrinkage and sales. There is a significant reduction of operation time in stock taking by 50% for both retail and logistic operation. In terms of user experience, sales staff are positive about the new technology adoptation, now they can focus on providing professional customer service for higher sales conversion, while customers enjoy the hassle-free shopping experience. Our partner, as the early adoptor of the IoT technology in the jewellery industry, their brand image outstands as the forerunner and leader in innovative technology in the industry and is further strengthen with customer appreciation and industry recognition, the RFID Implementation Excellence and RFID Application Innovation Award by GS1.