NTT TechnoCross

Headquartered in Tokyo, Japan, NTT TechnoCross was founded to provide innovative solutions to customers by crossbreeding its parent company's core technologies. Our flagship product, ForeSight Voice Mining is an AI-based contact center analytics that leverages NTT's award-winning speech recognition and patented emotion analysis technologies. ForeSight gives you insights for better customer experience, takes agent training and support to new heights, and increases operational and sales efficiency. Foresight lets you transform your contact centers into customer engagement centers through real-time call monitoring and quantitative and objective analysis of massive call data. More than 20,000 agents at 500 contact centers are proudly providing superior customer experience with ForeSight Voice Mining. Overview