Ovex Technologies

Ovex Tech offers top notch and cost effective Help Desk Services for our global and domestic clients. If you are looking for Call Management Tracking, Reporting & Resolution, Field Engineer Support, Installations then we are the right business partners for your business. Our Helpdesk services include the following: Tracking and Reporting Support Call Management Call Tracking Reporting & Resolution Incident support Hardware Support Laptops Desktops Printers Monitors PSDs Software Support Microsoft Windows operating systems: (Windows XP/Vista/7) and (Windows Server 200/2003/200/2012). MS Office Suite: (2003/2007/2010) Applications: (Third-party Applications/ Proprietary Applications) Network Support Network Administration Network Connectivity Support Virtual Private Network (VPN) Network Connectivity Management Miscellaneous Field Engineer Support Moves, Adds & Changes (IMAC) Support Account Management Email management/ Correspondence on behalf of client Key Benefits: We guarantee 24/7 Helpdesk support for all of our customers. Our help desk services will give you the freedom to focus on the core competencies of your business, while providing your customers and/or employees with timely support. Furthermore, we also help our customers to identify trends and training opportunities, to help them increase responsiveness to their customers and save money through our help desk outsourcing services. Our Helpdesk services are meant to ensure distinct improvement in customer satisfaction levels. We provide our clients with the opportunity to report issues or initiate tasks with a proper procedure that allows them to track the progress of an escalation or assigned task.