Primo Contatto

We offer both possibilities. It depends on your job request. Of course, dedicated operators have a better known of their own activities. Anyway, especially for startup, we prefer not to offer dedicated operators when the amount of job is not big yet. WILL I HAVE A CONTROL OVER THE PROCESS? We offer 2 different methods of work. We build together for you a dedicated team of agents that we source, hire, host and supervise in our facility. We take care of all the support, you control your team's activities and manage performance output, remotely or by adding a team leader or project manager and QA manager to your co-sourced team. Otherwise we build your team and we take care of all the management with KPI & SLA agreements. HOW CAN I MONITOR THE RESULTS? We will send you daily/weekly/monthly reports and database extracts as we agree on the contract. WHAT ARE YOUR PAYMENTS TERMS AND REMUNERATION MODELS? We offer our services for a cost/hour that starts from 3 €. Price mostly depends on the amount of monthly hours, languages, the length of the job and the working time you need. Our average request is around 4.5 €. For every new projects we require an advance Payment Guarantee that will be taken out from the last invoice. Please contact us to receive a quotation. DO YOU RUN MULTILINGUAL CAMPAIGNS? Yes. We split them among the countries that we operate in to select the best language skills possible. HOW DO I KNOW HOW MANY HOURS THE OPERATOR REALLY WORK? All operators will be at your disposal via skype, mail or phone and you can check and call them at your convenience. WHICH CALLING NUMBER DO YOU USE? If our client is not proposing to use their own system, we can set up different solutions. Calling with an unknown numbers, calling with a client existing number or buy a virtual phone number with the country code as client request.