Pulse

Pulse creates on-going, tangible value. Outsourcing can increase service levels and productivity by streamlining your customer management. Typical Pulse call centre services include inbound customer service enquiries, telephone surveys, and some back office and administration functions. Our point of difference is the ability to handle complex projects, whether they are challenging inbound calls or complicated outbound surveys. Importantly, these projects are managed by experienced staff with a real focus on consistent and measurable quality of service. In addition, our call centres can operate across a range of media: telephone, web-based, email, and social media. Our New Zealand call centre works hard to achieve results - that is our focus. At Pulse we make every call count for our clients and we pride ourselves on providing professional first impressions: in effect, 'we become you'.