QDegrees

We offer incomparable quality services to leading organizations for their call-center, back office and retail touchpoints and we have set the benchmarks for us to serve no less than world-class audit services to our clients. We formulate the data, analyze the performance and report on operational components of the organization by auditing its operational areas such as the quality of service, resources, performance and efficacy. After that we make recommendations for their required improvements. he categories of services we offers include: Live/Recorded call audits- For any call centre, it is important to retain considerable image in front of their customers. We audit the quality service response, performance of executive, call quality, call compliance, after call work, etc. offered to customers. Customer experience program audit- Exceeding the expectations of customer is the toughest job for any organization. To distinguish and provide what customer aspires for before he speaks is difficult but this is what satisfies the customer and thus develops the positive customer experience. Here, we evaluate whether customer is enjoying the interaction with the executive and are ready to deal with them or not. Customer research and Mystery shopping- Mystery shopping is to visit the business in the guise of customer and examine the performance and behavior of the staff towards the customer. Our auditors are well trained to conduct such mystery audits or secret shopping for all the retail outlets, which monitors and assures the quality service delivery. Transaction audits- In this category of auditing, we validate the correctness of the transactions happened and recorded in the primary account books. Our auditors audit & assures with effective methodologies to control and monitor the financial statements, transactions and account balances.