Rhondda Cynon Taf County Borough Council

We provide a contact point for children and young people at risk of immediate family breakdown, to avoid them going into public care. Our staff also provide mental health crisis support to carers and families and are often able to advise, guide or redirect people to other help available. Our aim is to keep older people and other vulnerable adults in their own communities and, where possible, avoid using residential or nursing care. In partnership with health colleagues, we can carry out assessments, arrange short-term care packages and find home carers in an emergency. When you call us, an experienced and qualified social worker will answer your call, discuss your problem with you and find out how urgent it is. If absolutely necessary, we can also make essential assessment visits. We give priority to the most urgent and high-risk situations. Where possible we aim to assist and enable callers to identify family or local solutions to difficulties.