ReadyWire

ReadyWire strives to maintain the integrity of the hardware used to provide its services, and any Downtime caused by hardware failure shall be credited pursuant to this Agreement. ReadyWire maintains a stock of all essential hardware necessary to provide the Services. ReadyWire shall replace any and all substantially malfunctioning hardware within 1 hour of ReadyWire becoming aware of such substantial malfunction. The amount of time for replacement of hardware shall be measured from the moment that ReadyWire determines that the hardware must be replaced, and does not include time spent diagnosing the problem, researching other solutions, investigating the cause of the failure or time spent installing software, restoring backups or other, similar situations.