Reality Based Group

Reality Based Group, is evolving customer experience. Since 1992, RBG has measured the customer experience from an objective point of view for some of the world's most respected brands, across several industries. Reality Based Group programs are designed to deepen customer loyalty while simultaneously increasing profitability. RBG's solutions include written and video mystery shopping, customer satisfaction surveys, manager audits, merchandising audits, competitive pricing audits, and training programs.