Riecotel Group

Riecotel Technologies Limited is committed to ensuring customer satisfaction by providing reliable and cost-effective products and services in Telecommunication, Energy, Information technology, Training and Consultancy. To create value for our customers, shareholders, staff and other stakeholders, all our solutions shall be carefully engineered and delivered defect free and on time. This commitment shall be fulfilled by: Ensuring that customer requirements and quality expectations are defined clearly understood and met. Timely action on all customer inquiries and feedback and where necessary sharing such information with our suppliers and business partners with a view to meeting or exceeding the customer's quality expectations. Maintenance of a quality management system modeled on the ISO 9001:2000 quality management system standards and ensuring continual improvement of its effectiveness. Educating our teams on their quality responsibilities and ensuring that all are provided with adequate resources to implement and practice the quality management system. Ensuring compliance with legal, statutory, industry standards and any other relevant requirements. Ensuring the safety of our employees, operations and the environment at large. It is the prime objective of Riecotel Technologies to deliver error free products and services on time. Processes and controls shall be implemented such that tasks are performed in compliance to the best quality the first time and to ensure that all products and services provided to our customers and to internal operations meet established requirements. Quality, Continual Improvement and Customer Satisfaction are core tenets of Riecotel's Business. This policy is reviewed annually for continuing suitability and will be used as a framework for developing and reviewing our quality objectives.