Rowan Care

Ensuring current and potential Service Users and their relatives or representatives are provided with and have access to comprehensive information, so that they can make informed decisions on whether the company is able to meet their specific care needs. Ensuring that the service delivery requirements of Service Users are individually assessed before they are offered a domiciliary care service. Ensuring that the company has the skills and competencies required to meet the care needs of its Service Users. Ensuring that the care needs, wishes, preferences and outcomes for each individual Service User are incorporated into their service delivery plan. Ensuring that each Service User has information as to the terms and conditions for the provision of care from the company. Ensuring that the personal information of Service Users and their relatives or representatives is handled appropriately and personal confidences are respected. Our Care Process Stage 1: A care needs assessment will be completed with a co-ordinator Stage 2: Funding arrangements agreed Stage 3: A risk assessment will be completed Stage 3: The agreed care package will be implemented Highest possible rating from the CQC. We Directly employ all of our carers. We Guarantee Cover & 24 hour backup/support. We mach our carers to our customers. Message from the Director