Service Evaluation Concepts

We help brands to improve conversion, by measuring every touch point of the customer journey: On the phone, on the web and face to face. We focus on the unique needs of the client, from industry to industry, applying our collective experience to each and every program we manage. We consciously seek out companies who are leaders in their industry and who have a commitment to employee and customer satisfaction. We only consider projects where our skills and resources are aligned with the clearly defined objectives of the engagement. This is essential because our approach requires a true partnership with those we serve, so that SEC becomes an extension of their organization.