ServRight

ServRight provides support for a variety of IT products ranging from complex electro-mechanical devices, such as optical library units and storage devices, document scanners and document finishing/post print devices to devices such as kiosks, point of sale, printers, servers, digital signage and much more. ServRight's approach is to work closely with our partners to develop a comprehensive hardware support plan that meets your needs. We become a true partner rather than a vendor and, as a partner, we are invested in your success. ServRight offers a variety of services, including on-site break/fix, installation, Advance Unit Replacement (AUR), FE Assist AUR, depot repair, integration and staging, and nationwide project rollouts. Below is a summary of the services that we currently offer today. On-site break/fix: We provide contractual and per call service throughout the United States and Canada. Our service is designed to meet your SLA requirements and ensure prompt, effective on-site repair of equipment Installation: As part of the standard suite of services offered today, we provide installation of products. By working with our partners to create an installation Statement of Work (SOW), our technicians will provide consistent, high quality installations throughout the United States and Canada, regardless of location. Advance Unit Replacement (AUR): We offer an AUR program that provides overnight exchange of defective units as an alternative to on-site support. This program is effective for units that can be removed and installed by the end user. FE Assist AUR: We offer our "ServRight Xtension" program that schedules a technician to arrive on-site the same day the FRU (Field Replaceable Unit) arrives at the site. Depot Repair: We provide depot repair from our headquarters in Alexandria, VA and at our western regional depot center in Salt Lake City, UT for a variety of products, including printers, flat panel displays, scanners, forms equipment, etc. Integration and Staging: We provide integration and staging of equipment, including assembly, testing, burn-in, software loading, packing and shipping. Shipping and logistics: We partner with major logistic companies for shipping and storage needs. Nationwide Project Rollouts: ServRight provides project rollouts, including installation of products at national retail locations, businesses and government facilities.